Free Gift Policy
- Eligibility Policy
- This offer is available to all customers purchasing eligible products from Freak Labs through [Online Store/Physical Stores/Authorized Dealers].
- The free gift offer applies only during the promotion period and is subject to availability.
- Employees & Dealers of Freak Labs , its affiliates, and their immediate family members are not eligible for this offer.
- Free Gift Redemption Policy
- Customers will receive a free gift with the purchase of an eligible product.
- The free gift cannot be exchanged for another item, cash, or store credit.
- If a specific free gift is unavailable, Freak Labs reserves the right to provide an equivalent or alternative item.
- Delivery Policy
- The free gift will be shipped and will follow the same delivery timelines.
- If the free gift is digital (e.g., voucher, discount code), it will be sent to the registered email or phone number within 10 business days after the purchase.
- Freak Labs is not responsible for delays caused by third-party logistics providers.
- Return & Exchange Policy
- If a customer returns the purchased product, the free gift must also be returned in its original condition.
- If the free gift is not returned, the refund for the purchased product may be deducted by the equivalent value of the free gift.
- Free gifts cannot be exchanged for other items or cash unless explicitly stated.
- Fraud Prevention & Disqualification Policy
- Customers attempting to misuse or manipulate the free gift offer (such as placing fake orders, using multiple accounts, or engaging in fraudulent activity) will be disqualified from the promotion.
- Bulk purchases intended for resale purposes may not be eligible for free gifts unless stated otherwise.
- Freak Labs reserves the right to investigate and take legal action against fraudulent activities.
- Modification & Cancellation Policy
- Freak Labs reserves the right to modify, suspend, or cancel this offer at any time without prior notice.
- In case of any disputes, the decision of Freak Labs shall be final and binding.
- The offer is subject to local laws, and any legal matters will be handled under the jurisdiction of local Region.
- Customer Support Policy
- If a customer does not receive their free gift, they must contact customer support within 10 days of order delivery.
- Any complaints regarding damaged or defective free gifts should be reported within 10 days for possible replacement.
By participating in this offer, customers agree to the above policies.